Home    dbO Help Desk Download    User groups and NP orgs 

The dbO Help Desk 

The first of its kind - a complete, remote-enabled, Help Desk that includes multiple Forum messaging, Tech Support logging/tracking, FAQ document viewing and uploading, company press releases/announcements and more.

New for 2002 - Skinnable!

And what you can download now is just a fraction of what the dbO Help Desk will become.

dbO Help Desk is FREE to User Groups and other non-profit organizations - click here for more information and write us at dbOHelp@dbBridge.com for more information.

dbO Help Desk is a good example of what remote connectivity is all about. A Help Desk is one of the first products needed by a company using remote technology. We are now using this application to handle all our communications with customers and evaluators...

Intranets, Alliances

This is the perfect application for a company intranet, or for any business or group wanting to host message forums, enable over-the-net tech support, push news messages and enable user access to selected files or simply to maintain close contact with a select group of associates or customers.

The Help Desk is easily customized to become an information source for any corporate intranet. Forums can be of your own making. The News Center is customizable to suit your needs.

The product is an excellent tool for strategic alliances as well. dbO Help Desk enables a type of inter-corporate intranet. Various companies in an alliance group can maintain their own databases and all member companies can switch between databases at will with the one dbO Help Desk browser, thereby enabling browsing and updating into any alliance member's database. Forum identities are assigned by the middle layer on log in, and log in is controllable to specific, approved people.

There are lots of possibilities.

Fully functional

dbO Help Desk has offline local storage, selective record retrieval, remote file transfer, search wizards and more.

We wanted to demonstrate the versatility of dbOvernet in a very practical way, and the dbO Help Desk does that, in spades. 

dbO Help Desk is a work in progress demonstrating multi-tier technology and dbOvernet. We continue to improve it as we and others use it.

We see dbO Help Desk as a valuable tool for anyone needing to host message forums and maintain close contact with a select group of associates or customers.

General features

Currently, dbO Help Desk has the following features:

  • HTTP/Port 80 cloaking is fully supported
  • Ad hoc query viewer
  • Full offline processing is enabled with automatic posting on connection
  • Selective refreshing, either from local storage or remote
  • Auto URL/email linking. Double-click a URL or Email address in any text area and the web page/email program will be automatically launched.
  • Control over registration information - username, registration details, etc.
  • Controlled expand/contract of memo fields in various sections

Have a look at the following for more feature descriptions.

 

Message Center -  A group of open forums where all topics of general interest to dbOvernet and dbBridge developers are discussed. Threads are presented in the traditional tree view, and the message body can be viewed as an extract list displayed parallel to each message, or as a single document in a large pane adjacent to the tree view.

Messages are flagged according to status. Status is visualized through icons attached to the message:

  • New - a bright, sun 
  • Unread - a glowing light bulb
  • Read - a dimmed light bulb
  • Bookmarked - an open book 
  • Filtered - a pointing hand

The Message Center provides local storage of retrieved messages and complete control over remote message retrieval, with 3 options:

  • New messages
  • All messages
  • Messages within a specified date range

A handy set of filter/display features are provided, and you can:

  • Bookmark any message - the bookmark is permanent until you choose to remove it.
  • Expand all threads
  • Filter and display messages:
  • Unread messages
  • Where a topic contains a specified word
  • Where a message body contains a specified word 

Of course, message center allows you to create new message threads or reply to existing messages. dbO Help Desk provides full support for offline message creation and editing, with automatic posting on connection.

New forums can be pushed from the server, without requiring re-issue of the dbO Help Desk.

FAQ Docs 

The FAQ Docs section contains a series of records that provide overview and detailed description of specific frequently asked questions.

Code/File Exchange 

The Code/File Exchange section provides uploadable files containing various solutions, codelets, full projects, archived files.

Coming: downloadable files.

Tech Support

Tech support is a private section between the user and our company. Trouble tickets, issue status, routing and resolution are provided here.

News Center

Press releases, messages and other information from our company is provided here.

Pending

Messages created offline (briefcased), awaiting posting. These messages can be edited or deleted.

Creation:

Stored in Pending as: